To assure maximum uptime and yield for your mission critical production we offer a wide range of services:
- 24/7 Service
- 24/7 Hotline
- International site service calls
- Tele support via remote connection
- Onsite production support after installation
- Process upgrades onsite and in our application labs
- Process optimization through laboratory use option
- Preventive maintenance programs
- Spare part handling (sales, storage, retrofit programs)
- Training for customers and service partners
4JET – always next to you
To ensure short response times and to be closer to our customers we have – in addition to our headquarter in Alsdorf, Germany – service locations in Atlanta, USA and Shanghai, China.
Technical Support
Worldwide:
Hotline: +49 (0) 2404 9221 244
Mail: Service@4jet.de
USA:
Hotline: +1 888 979 4538
Mail: Service-US@4jet.de
China:
Hotline: +86 400 181 5128
Mail: Service-CN@4jet.de
Administrative Service Back Office + Aftersales
(General offers and purchase orders)
Worldwide:
Mail: Aftersales@4jet.de
USA:
Mail: Aftersales@4jet.de
China:
Mail: Aftersales-CN@4jet.de
Managing Person
Worldwide:
Andreas Willuhn, Vice President of Service and Aftersales Department
